Q: What makes Off The Lace different?

A: Off The Lace is an authentic sneaker marketplace where you can buy, sell and even purchase more products with earned balance. By creating an account you will be able to shop faster, be up to date on an order's status, keep track of the orders you have previously made, as well as sell your sneakers at the marketplace, and request payments or buy more products.

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Q: Do you ship internationally?

A: Yes, we can ship internationally. The return shipping cost will be added to your price quote. We ship using USPS with tracking overseas and domestic.

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Q: What happens if my shoes or another item get lost in the mail?

A: To protect both Off the lace and our valued customers, a tracking number will always be provided when we ship shoes and other products. Once the tracking description says “delivered”  Off the lace cannot be held liable if the item(s) go missing.

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Q: What happens if my shoes are damaged when I receive them?

A:  Off the lace is not liable for damaged sneakers or products. All Off the lace orders are thoroughly inspected prior to being shipped to our customers. If there is damage done to the shoe, we will be happy to assist in any way possible but we are not liable for damages. Just a reminder, all sales are final and non-refundable.

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Q: What does “may not be suitable for wear” mean?

A: As sneakers age, the rubber hardens and the glue holding them together dries. That means the soles can crack or separate from the upper when worn. We carefully inspect and note the condition of all items in our inventory, but cannot assume any responsibility with regard to older, vintage sneakers. 

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Q: What is the warranty policy?

A: There is no warranty for items sold or purchased, or information provided on this website, to the extent permitted by applicable law. Except when otherwise stated in writing, all items sold or purchased, or information provided on this website, are sold or purchased or provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of items sold or purchased, or information provided on this website, is with you. Should items sold or purchase prove defective, you assume the cost of all necessary servicing, repair, or correction.

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Q: What is the shipping address for Off The Lace?

A: The mailing address for Off The Lace is located at the top of all invoices that we send. Please do not ship anything until you have a paid invoice receipt or have direct confirmation from  Off The Lace.

 

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Q: Who sets the prices?

A: Individual sellers work with our staff to set the sale prices for their own sneakers. They determine the values based on a variety of factors, including rarity, condition, size availability, and how quickly they wish to sell. Our staff only assists with assessing maximum market values and projecting potential sale times.

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Q: Why was my order canceled?

A: We reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

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Q: Do you accept Cashier's Checks or Money Orders?

A: No, we currently do not accept any cashier’s checks or money orders.

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Q: When will my order arrive?

A: Order processing can take up to seven business days before items are boxed, labeled, and shipped out. Once an order ships, the customer will receive an e-mail notification with their tracking information.

International customers are responsible for any additional fees or taxes after the item ships.

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